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•Tariffs: International orders may incur customs duties or import taxes depending on the destination country or region’s customs policies. These fees are the responsibility of the buyer. We recommend that you check your local customs regulations before placing an order to avoid unexpected charges.

•Shipping: We offer free global shipping. The shipping method and delivery time will depend on your shipping address and the specifications of the product. Once your order is dispatched, we will provide tracking information so you can monitor your package in real time. We use shockproof and pressure-resistant packaging materials to help ensure your items arrive safely and undamaged.

•Color Difference: Please note that due to differences in lighting, angles, display settings, and individual perceptions of color, the actual product color may differ slightly from the pictures shown.

•Size: All product dimensions are measured manually and may have slight deviations (generally within 1–2 cm). Please refer to the actual product. These color and size differences are normal and do not affect the product’s function or overall appearance.

•Our products are made from high-quality materials such as metal, resin, glass, cement, wood, stone, brass, and plastic, each offering a unique texture.

• Glass items may feature air bubbles, water lines, or minor impurities due to hand-blowing or mold forming.

• Ceramic pieces are hand-painted, glazed, or molded, and may have slight variations in detail and color.

• Stone and wood products naturally feature one-of-a-kind grain patterns, making each item unique and impossible to replicate exactly.

• Polished surfaces may have fine scratches or marks caused during production, packaging, or transit.
  These are normal characteristics of the craftsmanship. Other materials such as metal or resin may appear smooth but can still present natural textures or color variations.

• These details do not affect the product’s quality or functionality — they are part of its unique character.

•Some of our products are handmade or hand-polished. As a result, slight traces of the handmade process, such as surface textures or individual variations in shape, may be visible. Minor irregularities or pattern differences are normal and reflect the authenticity of handcrafted design. Each piece is quality checked to ensure such variations do not impact usability or overall quality. Please rest assured — these are signs of craftsmanship, not defects.

•Each item undergoes thorough quality inspection and secure packaging before shipment to minimize the risk of damage during transit. However, accidents may still occur. Please inspect your item upon delivery. If you find any damage or missing parts, retain all packaging materials and contact our customer service promptly. With your order number and photos of the issue, we will process an exchange or refund according to our Return & Refunds policy. We are committed to providing you with professional after-sales support.

•Customization: We offer custom-made services. If you have special requests, please contact our customer service team. Customized items typically require additional production time, so please allow for extended lead times.

•Care Tips: To keep your product looking great and performing well over time, avoid strong impacts and humid environments. Clean regularly with a soft cloth. For glass and ceramic items, use a soft cloth and avoid harsh chemicals. For wood and stone items, wipe with a dry cloth and avoid prolonged exposure to direct sunlight. Following these care instructions will help preserve your product’s beauty and longevity.

Helpful Links:

•Blogs – Stay updated with our news, promotions, product trends, and product care tips.

•Shipping Terms – Enjoy free worldwide shipping on all our home décor items.

•Refund and Returns – Our easy returns and refund policy ensures your complete satisfaction.

•Warmly Life Pinterest – Browse inspiring home décor ideas on our Pinterest page.

•Warmly Life YouTube Channel – Watch expert styling and décor tutorials on our YouTube channel.